Tuesday, July 10, 2012

Going the second mile

I had a call today from a customer, searching for some pretty hard-to-find items. First of all, he was surprised anybody even answered the phone and figured he'd just get a recording and have to leave a voicemail message.

He told me he'd called a number of stores but many didn't even answer the phone. When they did, he found no one willing to help him. When someone did answer the phone, they just quickly said, "I'm sorry. We don't have that" and hung up like they were in a big hurry to get off the phone. So much for the kind of "customer service" commonly available nowadays.

When I patiently listened to what he needed and even offered to look elsewhere, doing my best to find what he needed if I couldn't find what he needed in stock, he was shocked. He was amazed I was willing to go the second mile, amazed I would even spend time listening to him.

As I told him—and I'll say it here again—this is a ministry to me. That's why I try to do my level best to help each customer. So how may I help YOU?

Feel free to send inquiries to barbara@swissvalleydiscount.com and I will do my best to help. Or give me a call at 440-941-1008 Monday through Saturday, from 10 a.m. to 10 p.m. (Wednesday 10 a.m. to 5 p.m.), and I'll do my best to answer questions and help you in every way I can.

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